About
Highly skilled IT Manager and Systems Administrator with 5+ years of experience optimizing technology infrastructure for healthcare logistics, ensuring seamless operations and robust security. Expert in managing mission-critical systems, troubleshooting complex integrations, and enhancing operational efficiency across Windows Server, SQL-backed applications, and enterprise security frameworks. Proven ability to leverage technical problem-solving and operational insight to drive system reliability, data accuracy, and significant user productivity gains.
Work
Same Day Med
|IT Manager
Alexandria, LA, US
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Summary
Manages the technology infrastructure for a healthcare logistics company, overseeing daily pharmacy delivery operations for long-term care facilities, ensuring infrastructure reliability, system integrations, data processing accuracy, and enterprise security.
Highlights
Managed software licensing, user accounts, and access rights, ensuring compliance and seamless access to critical systems.
Oversaw performance and configuration of eCourier logistics platform, optimizing pharmacy delivery routing and order management for.
Implemented robust system backups, disaster recovery plans, and infrastructure reliability improvements, significantly enhancing data integrity and business continuity.
Administered multi-factor authentication (MFA), access control, and security compliance tasks, strengthening enterprise security posture and safeguarding sensitive healthcare data.
Maintained critical pharmacy data processing workflows and logistics configurations, including facility routing and delivery manifest systems, ensuring data accuracy and operational efficiency.
CLTCC Computer Lab
|IT Intern
Alexandria, LA, US
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Summary
Provided essential technical support and system maintenance for academic software and hardware within a college computer lab environment.
Highlights
Installed, configured, and maintained academic software and systems, ensuring optimal functionality for student and faculty use.
Provided technical support for Windows OS, user profiles, and software troubleshooting, resolving issues promptly to minimize disruption.
Assisted with proactive system monitoring, software updates, and general computer lab support, contributing to a stable learning environment.
Education
Herzing University
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BSc
Information Technology Management
Grade: GPA: 4.0
CLTCC
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AAS
Cloud Computing
Grade: GPA: 4.0
Skills
Windows Server Administration
Active Directory, Group Policy, DNS, DHCP, Server Deployment.
Network Troubleshooting
TCP/IP, VPN, Firewall, Network Protocols, Packet Analysis.
Logistics Systems
eCourier, Fleet Management, Route Optimization, Delivery Tracking.
Disaster Recovery & Backup Management
RTO/RPO, Business Continuity Planning.
Custom Software Management
Application Deployment, UAT, Software Lifecycle Management, Troubleshooting.
Multi-Factor Authentication
DUO Security, Identity & Access Management (IAM), Security Policies.
User Access & Identity Management
RBAC, Account Provisioning, User Lifecycle Management, LDAP.
HIPAA Compliance
PHI Protection, Data Privacy, Security Audits, Risk Assessment.
Software Licensing & Inventory Management
SAM (Software Asset Management), License Compliance, Asset Tracking.
Remote Desktop Environments
RDP, Terminal Services, Remote Access Solutions.
VOIP Systems
3CX, IP Telephony.
SQL Database Management
SQL Server Management Studio, Database Maintenance, Data Retrieval.
Pharmacy Data Processing
QS1, FWLTC, Prescription Processing, Data Integration.
Data Validation & Operational Accuracy
Data Quality, Error Detection, Reporting, Process Improvement.
End-User Support & Training
Help Desk Support, Tier 2 Support, User Onboarding, Technical Training.
Process Optimization
Workflow Automation, Efficiency Analysis, Cost Reduction, Continuous Improvement.
On-Premise Server Environments
Hardware Management, Storage Solutions, Server Rack Management.
Microsoft 365 Administration
Office 365, Exchange Online, SharePoint Online, Teams.
Technical Documentation & SOP Development
User Manuals, Knowledge Base, Training Materials.
Vendor Coordination
Relationship Management, Issue Escalation.
System Integration Troubleshooting
API Management, Data Mapping, Interoperability.